At Magnus Dream, we’re committed to ensuring your experience is stress-free and enjoyable. We offer a hassle-free 14-day return policy, meaning you have 14 days after receiving your goods to request a return. To start a return, please contact us at sales@magnusdream.co.uk or call us at +44 7454 013504.
Returns for Unopened Items
To qualify for a free return, unopened items must be returned in the same condition you received them, securely wrapped in the original packaging. Proof of purchase, such as an email confirmation, is required. If an item was purchased incorrectly and needs to be exchanged, an exchange fee may apply.
Returns for Opened Items
Returns of opened items are considered on a case-by-case basis and may incur a returns fee. Please email your request to
sales@magnusdream.co.uk. Note that returns for opened items will not be accepted before 4-6 weeks after the order date. This allows enough time for the product to settle and adjust to your requirements.
Faulty or Damaged Items
Please inspect your goods upon delivery and contact us immediately if you receive defective, damaged, or incorrect items. In such cases, we will arrange for the goods to be collected and replaced free of charge.
Refunds
If your return is accepted, refunds will be processed automatically to your original payment method. Please allow 5-7 business days for your bank or credit card company to process and post the refund.